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FAQ of Screen Capture for Mac

1. How long does your screen timer can delay?
To prepare your screen and setup what you want to capture, you can use screen timer function. The time limits of countdown timer can be set as long as you like.

2. Where can I get desktop if I can't capture it by select window?
You can capture it by clicking "All window".

3. I am a registered user, but I have lost my registration code, must I pay it again?
No, you needn't. Please click here to send an email to us for resending it. Please include the following information in the email for locating your order record from our database. Order ID Email address used in the order Full name used in the order Address used in the order Order date.

4. My registration code is invalid?
(1) Please make sure the reg-code matches your program version Register old version program with your old reg-code or upgrade your program with your updated reg-code.
(2) Please use copy & paste to input your name and code to avoid mistakes. The name should be your credit card name.

5. I lost my registration code! What to do?
Please try our LostKey Page to get back your reg-code.The LostKey Page link is: http://www.ondesoft.com/lostkey.html

6. I lost my program! What to do?
Please go to our website, download a newest version trial http://www.ondesoft.com and register it again with your reg-code all the trial limitations will be removed.

7. My program is an old version. How to upgrade?
Two steps to upgrade (The upgrade is free)
(1) Go to our website, download a newest version trial http://www.ondesoft.com
(2) Use Key Page to upgrade your reg-code The LostKey Page link is: http://www.ondesoft.com/lostkey.html.

8. I have changed my e-mail address. What to do?
Please inform us of it. Tell us your old e-mail (or your order ID) and your present address. We'll change it for you.

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